Last month, I shared information about emotional intelligence (EQ). EQ, or your ability to understand, interpret, and harness your emotions and the emotions of those around you, helps people cultivate positive relationships. This provides a competitive advantage in career achievement. Also, in a team setting, when team members use EQ to work more cohesively together, they boost their organization’s productivity, efficiency, and morale.
Of course every team member’s EQ is different. But providing access to EQ training can prove to be a great investment for employers. Here are 4 reasons why:
- Composure … Keep Calm and Carry On. One of the most important skills many weary working adults lack is their ability to follow the advice of the British pre-World War II posters. People who understand their own emotions, and are aware of their triggers, are better able to self-soothe, or even excuse themselves from explosive situations. This is especially beneficial for professionals in high stress industries like banking, hospitality and entertainment.
- Social … Build stronger relationships. Giving your staff emotional intelligence training provides them with practical tools that will prove useful even during the most trying social situations. You might have the most ingenious team in your field, but if they can’t click with your client base, it’s never going to matter.
- Communication … Create a better team of negotiators at your firm. Team members with a higher EQ are better equipped to interpret in-person interactions and non-verbal communications. That’s an indispensable skill for people in the real estate and finance industries.
- Empathize … Improve the reputation of your company. Help team members better connect with each other, and better relate to customers. High levels of empathy in your team can translate to success in so many aspects of business – sales, customer service, human resources, worker satisfaction, and more.
I can create developmental programs to help your staff in these areas, based on an assessment of their EQ. Emotional intelligence training should be viewed in terms of ROI, just as any other training opportunity. As a leader, you owe it to your organization and your team to pursue the possibilities.